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Old 29th March 2012, 06:53 PM   #1
asutcliff
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Join Date: Nov 2009
Posts: 26
Question close error

Hi Tony,
I've recently started getting an error on closing all prgrams (Prosteel, superbeam & eurobeam) When I close the program down I get the following error:
Close error 5: Stream read error
Now, whenever I open any of these programs I have to re-enter my user initials etc & get the original startup screens & options.
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Old 10th April 2012, 09:49 AM   #2
asutcliff
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Join Date: Nov 2009
Posts: 26
Default Re: close error

Hi Tony,
any news on how I get over this problem? I've attached a print screen of the error dialogue box FYI
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File Type: pdf Close error.pdf (8.6 KB, 2 views)
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Old 10th April 2012, 11:01 AM   #3
Tony Bryer
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Join Date: Apr 2008
Location: Melbourne, Australia
Posts: 796
Default Re: close error

Sorry not to have responded to your first post. Close Error 5 means that the program could not save all the settings data (including activation key) on shutdown.

In the first place when you restart either program I would suggest selecting Configuration, User Setup (bypass any error messages) and on the second page (File Names and Locations) press the small 'V' button. This will relocate the INI files if they are currently in non-preferred locations. If this doesn't work, I would reinstall one of the programs. Please come back if you still have problems.
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