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Old 5th January 2010, 01:42 PM   #1
Hollielucas
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Join Date: May 2009
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Default Unable to print

Tony
May have posted this in the wrong box ie Prosteel so here it is again

Tony and Peter
I am also unable to print from an update installation of SuperBeam 4.56f, the program closes down completely.

Checking my paperwork shows I have updated until October 2010 however clicking on Renew update Cover within the program tells me my cover ran out in Dec 2009. My bank records show a card payment was made to you on 7 Nov 2009

I have reinstalled the program from scratch and entered my activation number, which the program comfirms as valid, but the problem just reoccurs
What is going on?

I suspect the printing is failing because the program is not recognising a valid installation.

I don't think much of the lack of immediate telephone support for this.
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Old 5th January 2010, 09:09 PM   #2
Tony Bryer
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Default Re: Unable to print

This one was traced last evening. The temporary fix is to select Configuration, Page Layout and change the units from cm. to in. Change the actual margin dimensions if necessary.

Fixed versions of SuperBeam and ProSteel handling both units correctly will be posted over the weekend.
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Old 6th January 2010, 10:57 AM   #3
D Turnbull
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Default Re: Unable to print

I also have the same problem - trying to print to a pdf. You get all the way through, press OK and it shuts down.

Please sort ASAP.
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Old 6th January 2010, 11:33 AM   #4
Hollielucas
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Default Re: Unable to print

Thanks Tony
That works.
David
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Old 6th January 2010, 11:48 AM   #5
Tony Bryer
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Default Re: Unable to print

Quote:
Originally Posted by D Turnbull View Post
I also have the same problem - trying to print to a pdf. You get all the way through, press OK and it shuts down.

Please sort ASAP.
As already posted, the temporary fix is to select Configuration, Page Layout and change the units from cm. to in. Change the actual margin dimensions if necessary.

Fixed versions of SuperBeam and ProSteel handling both units correctly will be posted over the weekend
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Old 11th January 2010, 11:48 AM   #6
Tony Bryer
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Default Re: Unable to print

4.56h which fixes the printing bug is now available as a downloadable update. For a full list of changes see http://www.superbeam.co.uk/usersbw.htm#latest
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