Renew online

timillustrator · 16th July 2012, 07:18 AM

I cannot get the renew online pages to work. When I log in using user number and postcode it just takes me to a page with no buttons? Tried it with Safari and Firefox and those browsers work with every other website I have ever used. Had the same problem last year and the year before and had to pay by cheque in the end.

Tony Bryer · 16th July 2012, 01:48 PM

There are three possible reasons for this happening:

You've entered a user number and postcode which don't match those on our database.
You've entered the postcode without a space, e.g TW14PQ instead of TW1 4PQ - when I get back to Melbourne next week I will fix this so that both are accepted.
You're not in the renewal window - update cover has expired or will expire in the next 45 days.

If none of these applies, email me at support@superbeam.co.uk and I will investigate further.

timillustrator · 16th July 2012, 08:18 PM

Thanks Tony,

It is the last one. The cover will expire in July 2012 which is within 45 days. The letter is confusing in that case, as it's dated the 12th July and tells me that I can renew online even though this is not possible. It would be better to write earlier.

I'll send a cheque.

Tim

Tony Bryer · 16th July 2012, 08:23 PM

Sorry, my previous reply wasn't quite clear: the 45 days is forward from now, so August renewals will begin to show up in a day or two. July [31] renewals should have been listed from June 16. If your problem isn't down to a missing space in the postcode, please email me with your details so I can investigate further.

16th July 2012, 07:18 AM	#1
timillustrator Member Join Date: Aug 2009 Posts: 14	Renew online I cannot get the renew online pages to work. When I log in using user number and postcode it just takes me to a page with no buttons? Tried it with Safari and Firefox and those browsers work with every other website I have ever used. Had the same problem last year and the year before and had to pay by cheque in the end.

16th July 2012, 01:48 PM	#2
Tony Bryer Administrator Join Date: Apr 2008 Location: Melbourne, Australia Posts: 820	Re: Renew online There are three possible reasons for this happening: You've entered a user number and postcode which don't match those on our database. You've entered the postcode without a space, e.g TW14PQ instead of TW1 4PQ - when I get back to Melbourne next week I will fix this so that both are accepted. You're not in the renewal window - update cover has expired or will expire in the next 45 days. If none of these applies, email me at support@superbeam.co.uk and I will investigate further. __________________ Tony Bryer, Greentram Software Pty Ltd

16th July 2012, 08:18 PM	#3
timillustrator Member Join Date: Aug 2009 Posts: 14	Re: Renew online Thanks Tony, It is the last one. The cover will expire in July 2012 which is within 45 days. The letter is confusing in that case, as it's dated the 12th July and tells me that I can renew online even though this is not possible. It would be better to write earlier. I'll send a cheque. Tim

16th July 2012, 08:23 PM	#4
Tony Bryer Administrator Join Date: Apr 2008 Location: Melbourne, Australia Posts: 820	Re: Renew online Sorry, my previous reply wasn't quite clear: the 45 days is forward from now, so August renewals will begin to show up in a day or two. July [31] renewals should have been listed from June 16. If your problem isn't down to a missing space in the postcode, please email me with your details so I can investigate further. __________________ Tony Bryer, Greentram Software Pty Ltd

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