Greentram Software Support Forums  

Go Back   Greentram Software Support Forums > General > Installation issues

Installation issues Queries related to the installation of SuperBeam, ProSteel or EuroBeam

Reply
 
Thread Tools Display Modes
Old 23rd August 2009, 10:46 AM   #1
Barry Hill
Member
 
Join Date: Nov 2008
Posts: 4
Default unable to download update. access denied message

I have entered the new activation key sucessfully but when I try to download the file I get the message "Cannot create file C:\program files\SDA\Sb455dsetupexe. Access denied"

Can you help? (Can I get the updated CD in the post please)
Barry Hill is offline   Reply With Quote
Old 23rd August 2009, 11:29 AM   #2
Tony Bryer
Administrator
 
Join Date: Apr 2008
Location: Melbourne, Australia
Posts: 829
Default Re: unable to download update. access denied message

The most likely reason for this error message is that you are trying to install the update whilst the current copy is still running. When you get the 'you have downloaded ...' message window, exit the program, then install the new version by double clicking on the desktop icon.
__________________
Tony Bryer, Greentram Software Pty Ltd
Tony Bryer is offline   Reply With Quote
Old 24th August 2009, 09:05 AM   #3
Barry Hill
Member
 
Join Date: Nov 2008
Posts: 4
Default Re: unable to download update. access denied message

hi tony
I dont get to that stage. as soon as i click on the downlod button i get the message described.
Barry Hill is offline   Reply With Quote
Old 24th August 2009, 11:58 AM   #4
Tony Bryer
Administrator
 
Join Date: Apr 2008
Location: Melbourne, Australia
Posts: 829
Default Re: unable to download update. access denied message

I have you down as being sent a CD on July 31 last - this has the current version on it. If you can't locate this please email me at support@superbeam.co.uk
__________________
Tony Bryer, Greentram Software Pty Ltd
Tony Bryer is offline   Reply With Quote
Old 27th August 2009, 12:48 PM   #5
Barry Hill
Member
 
Join Date: Nov 2008
Posts: 4
Default Re: unable to download update. access denied message

Thanks Tony, Found the CD and installed ok
Barry Hill is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



All times are GMT. The time now is 11:24 PM.


Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Copyright 2011 Greentram Software Pty Ltd, Melbourne, Australia