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Old 1st October 2009, 10:07 AM   #1
philjepson
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Default SuperBeam update 4.56A

Oh dear. Have just installed SuperBeam update 4.56A and now, every time I try to print, I get the Windows message: "SuperBeam has stopped working" and the program closes. My OS is Windows Vista. Help.
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Old 1st October 2009, 01:21 PM   #2
Tony Bryer
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Default Re: SuperBeam update 4.56A

I cannot immediately replicate this here on my Vista box but will check it out a bit more carefully in the morning (it's bedtime here!). What make and model of printer are you trying to print to?
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Old 2nd October 2009, 07:45 AM   #3
philjepson
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Default Re: SuperBeam update 4.56A

My printer is a Samsung SCX-4521F which worked fine with the previous version. Fortunately, the release 4.55d program files were still on my back up drive and so I have re-loaded them onto my hard drive. That is now working ok again.
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Old 13th October 2009, 09:00 PM   #4
grpa
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Default Re: SuperBeam update 4.56A

As a further note, the program is also crashing when printing to a) my own Adobe Acrobat print driver and b) with the inbuilt PDF printer driver. Both on Vista SP2. Not tried with a physical printer yet.

I did manage to coax an error message from Superbeam that may help:

------------------------------------------------------------------
%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%

Stack:
/definecolorrendering


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
------------------------------------------------------------------

Rgds, Colin
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Old 13th October 2009, 09:04 PM   #5
Tony Bryer
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Default Re: SuperBeam update 4.56A

Thanks for this further information. I have had these two reports of printing problems with 120 copies shipped/downloaded. I will have another look today to see if I can identify anything.
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Old 15th October 2009, 10:52 AM   #6
Peter Lodge
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Unhappy Re: SuperBeam update 4.56A - Printing Crash

Hello - I am also experiencing a programme crash when I try to print both to my HP C6180 printer and to pdf.

Please could you advise.

Regards

Peter Lodge
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Old 15th October 2009, 10:58 AM   #7
Tony Bryer
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Default Re: SuperBeam update 4.56A

Is this also with Vista or another version of Windows?
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Old 19th October 2009, 11:57 AM   #8
Peter Lodge
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Default Re: SuperBeam update 4.56A

Hello Tony - I am using Windows XP Home

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Peter Lodge
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Old 20th October 2009, 11:30 AM   #9
Tony Bryer
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Default Re: SuperBeam update 4.56A

I have just uploaded release 4.56b which may or may not fix this problem - as I cannot replicate it here I cannot tell. As usual, it is available via the Misc > Check Website for Updates option. If it doesn't fix it, please let me know.
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Old 21st October 2009, 08:13 AM   #10
Peter Lodge
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Default Re: SuperBeam update 4.56A

Hello Tony - I have downloaded the update and the problem still exists.

The programme instantly closes when OK is selected in the print dialogue.

On re-opening the last file is not loaded - just an empty screen.

Is it possible to re-load the previous version which worked OK so that I can issue information - I require to do this for a live project which is with Building Control?



Regards

Peter Lodge

Last edited by Peter Lodge; 21st October 2009 at 08:22 AM. Reason: Found update CD v4.55d
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